What is not working? — technical support
Safe initial checks and information to help support investigate.
CCTV camera: no picture
Czytaj po polsku Black screen, an offline camera or no picture on your phone. These are initial c...
CCTV footage keeps freezing
Czytaj po polsku Delayed live view, jerky movement or frozen frames. These are initial checks, no...
CCTV recorder: missing recordings
Czytaj po polsku Live view works, but recordings cannot be found. These are initial checks, not a...
Access card does not unlock the door
Czytaj po polsku The reader rejects a card or the door stays locked. These are initial checks, no...
Air conditioning will not start or cool
Czytaj po polsku No cooling, no response to the remote or an error code. These are initial checks...
Water leaking from a fridge or air conditioner
Czytaj po polsku Water beneath equipment or on the wall: what to do first. These are initial chec...
A socket has no power
Czytaj po polsku One socket or part of the building has lost power. These are initial checks, not...
Scorched socket or burning smell after a storm
Czytaj po polsku Urgent: do not use the damaged installation. These are initial checks, not a dia...
How to use the knowledge base
Czytaj po polsku You can read this knowledge base without an account. Choose a symptom on the hom...
Circuit breaker trips when an appliance starts
Czytaj po polsku A circuit trips when a kettle, heater or machine is switched on. Guidance for pe...
RCD keeps tripping: what should I do?
Czytaj po polsku A residual current device cuts the supply, sometimes after rain or when particul...
Socket overheating, crackling or sparking
Czytaj po polsku A hot plug, discolouration or a burning smell means you should stop using the eq...
Water has reached a socket or electrical installation
Czytaj po polsku After a leak or flood, a dry surface does not establish that the installation is...
Whole building without power: electrician or network operator?
Czytaj po polsku How to route a power-cut report without carrying out electrical tests. Guidance ...
Lights flicker or suddenly change brightness
Czytaj po polsku One affected lamp and several affected circuits need different investigation: re...