CCTV recorder: missing recordings

Live view works, but recordings cannot be found.

These are initial checks, not a diagnosis or repair instructions. Follow the exact equipment manual and site safety procedures.

Safe initial checks

Select the correct channel, date and time range in playback. Check the time displayed by the recorder, but do not change it now.
An authorised user can inspect storage status and the recording schedule. Note messages such as no disk, disk error or no recording. Checking status does not require initialising storage.
Record whether all footage, one channel or a particular time period is missing. Some installations record events rather than continuously; confirm the intended setup with the administrator.

Do not format, initialise or attempt to repair storage without agreeing this with support. Say immediately if footage may be evidence of an incident.

Provide the required time period, channel, storage status and the last known successful recording.

DATPOL guidance, 15 September 2026. Model-specific source material does not replace your own equipment manual.