CCTV footage keeps freezing

Delayed live view, jerky movement or frozen frames.

These are initial checks, not a diagnosis or repair instructions. Follow the exact equipment manual and site safety procedures.

Safe initial checks

Compare the affected camera with other cameras, and the local monitor with your phone. Note whether live viewing, recorded playback or both are affected.
If the app offers a viewing-quality option, try a lower-quality preview in the app only. Do not change recording quality. View one channel rather than several at once.
Compare your trusted Wi-Fi connection with mobile data. Better playback on one connection helps narrow the investigation but does not identify a failed component on its own.

Do not format storage or switch off recording. Avoid repeated restarts during an incident whose footage may be needed.

Report the interruption times, channel number, connection type and the results of comparing local viewing with the app.

DATPOL guidance, 15 September 2026. Model-specific source material does not replace your own equipment manual.