# Whole building without power: electrician or network operator?

[Czytaj po polsku](https://wiki.datpol.com/books/co-nie-dziala-pomoc-techniczna/page/nie-ma-pradu-w-calym-budynku-elektryk-czy-pogotowie-energetyczne)

**How to route a power-cut report without carrying out electrical tests.**

Guidance for people using properties in Poland, written in British English. These are safe initial actions, not a diagnosis or electrical repair instructions.

> **Smoke, fire, electric shock or immediate danger: move away and call 112 in Poland. Do not touch anyone who is still in contact with an electrical supply. A DATPOL ticket does not replace an emergency call.**

## What to do now

1. Establish the extent from existing observations: the whole building, one floor or one circuit. You can ask neighbours, but their answer is not a definitive diagnosis.
2. Check the relevant network operator's notices on your phone. In the Energa-Operator area, a map lists faults and planned outages; information is also available on 991.
3. Observe accessible protective-device positions and labels without removing covers. Do not interfere with the meter, seals or service fuses.
4. Report a network problem to the operator and an internal installation fault to the property manager or electrician. If the boundary is unclear, describe the symptoms and ask which service should investigate.

## What not to do

Never feed a generator into a building socket. Backup power must use a purpose-designed connection arrangement. Darkness does not mean that every conductor is dead.

## What to include in your support request

Provide the address, start time, extent, any operator notice, critical equipment and an on-site contact number. Keep well away from fallen cables; report them to the operator and call 112 where there is immediate danger.

[Contact DATPOL support](https://datpol24.com/?language=English) · [55 621 29 29](tel:+48556212929)

## Sources and scope

[Energa-Operator — Jak zgłosić awarię i brak energii elektrycznej](https://energa-operator.pl/dla-konsumenta/jak-zglosic-awarie)

[PSP — electrical shock safety (Polish)](https://www.gov.pl/web/kppsp-radomsko/oparzenia)

Prepared by DATPOL, 15 September 2026. Observations help scope the support request; fault diagnosis and confirmation that an installation is safe require an appropriately qualified person. UK sources support safety principles, not Polish legal requirements.

## Related guidance

- [A socket has no power](https://wiki.datpol.com/books/what-is-not-working-technical-support/page/a-socket-has-no-power)
- [Scorched socket or burning smell after a storm](https://wiki.datpol.com/books/what-is-not-working-technical-support/page/scorched-socket-or-burning-smell-after-a-storm)
- [Circuit breaker trips when an appliance starts](https://wiki.datpol.com/books/what-is-not-working-technical-support/page/circuit-breaker-trips-when-an-appliance-starts)
- [RCD keeps tripping: what should I do?](https://wiki.datpol.com/books/what-is-not-working-technical-support/page/rcd-keeps-tripping-what-should-i-do)
- [Socket overheating, crackling or sparking](https://wiki.datpol.com/books/what-is-not-working-technical-support/page/socket-overheating-crackling-or-sparking)
- [Water has reached a socket or electrical installation](https://wiki.datpol.com/books/what-is-not-working-technical-support/page/water-has-reached-a-socket-or-electrical-installation)
- [Lights flicker or suddenly change brightness](https://wiki.datpol.com/books/what-is-not-working-technical-support/page/lights-flicker-or-suddenly-change-brightness)